Kim is an expert at leading the delivery of complex, enterprise-wide business system change.  She has more than 20 years experience from various leadership roles in global organisations across the disciplines of Digital, Marketing, Customer Services and IT.

She combines a rigorous approach to detail with a passion for business-focused strategy, organisational development and process improvement.  She is highly regarded for organisational intelligence skills, leadership style and delivering tangible business benefits.

Kim’s expertise has proven invaluable across projects in the following areas:
•    Change management
•    Process re-engineering and optimisation
•    Designing and implementing organisational restructures
•    Business system automation
•    Transforming marketing and marketing operations
•    Operations unit setup and management